An Example of Great Customer Service

I recently ordered a canvas image wrap from Canvas on Demand for a friend. The picture is the one of the Oakland Temple, which has not been cropped, so the native resolution of it is 4:6, but the option we ordered was 16:20, which means some cropping would have to occur to fit the image.

What did COD do? Here an email I got this morning.

Hi [..],

Regarding your recent order, the image that you submitted does not fit the exact proportions for the size of canvas you have chosen. In order to assure a good fit, we are going to make your canvas a custom size of 16x24 instead of 16x20. We will do this at no additional charge to you. Our goal is for you to be completely satisfied with the finished product, so we just wanted to keep you informed of this modification. We will get started immediately. We will do a great job for you!

CanvasOnDemand.com reference #[..].

Thanks!

And that's what I can an outstanding customer service.

Comments

[matthewdlyons]

That's awesome. I'm glad you're sharing this experience, as I am sure COD is, too.

[Ivan Makarov]

Matthew -

I was rather surprised - typically most labs just crop the image. But
good to see someone looked at it and thought it would look best in a
different format.

Ivan

On Wednesday, March 30, 2011, Disqus

[homes for sale in Sunbury]

Great one there COD. They did not follow the instructions because they know it would be better their way. :)

[pa emergency management]

I tried COD before and I have to say that they really know who to get for the job. All their staffs are helpful and cheerful.